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The Dealing with Conflict Instrument (DCI) Conflict is a natural part of everyday interpersonal interactions. Learning how to effectively deal with conflict will help you reduce stress while improving all of your relationships. This instrument examines your use of the five different conflict-handling styles:
The styles in which you had the highest score will tend to dominate your behavior in conflicts. Regardless of your dominant style, there will be situations in which that style is the most appropriate for effective conflict resolution. Sometimes, however, another style would be more effective. By increasing your mastery of all five styles and enhancing your ability to assess conflict situations, you will be better able to effectively match the situation with the most productive conflict-handling style. In addition to the style descriptions, the online assessment report includes tips and techniques to help you implement each style more effectively. These are designed to increase your level of comfort in using each style and give you greater control over conflict processes and outcomes. You can broaden this assessment by receiving feedback on your conflict-handling style from your peers, managers, direct reports, clients, and other individuals with whom you interact on a regular basis. This additional information will give you insight into how others perceive you when resolving conflicts. |
