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The Customer Service Commitment Profile (CSCP) There’s an old business axiom that it costs 10 – 20 times more to gain a new customer as it does to keep one. Therefore, investing in skill development that helps your customer service team exceed expectations is one of the smartest investments you can make! Our Customer Service Commitment profile is designed to help individuals understand how effective they are at providing excellent customer service. This is done by looking at how the individual assesses their own effectiveness as well as how well they think the organization (as a whole) is doing in the area of customer service excellence. Customer Service is a broad and often complex subject. Our thorough assessment breaks the subject down into six competency areas. Individuals completing this assessment will be assessed in all six competency areas:
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